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FAQ

  • What is a natural hair consultation?
    A natural hair consultation is a personalized session designed to help you understand and care for your hair. We provide expert guidance on topics such as creating a hair regimen, addressing challenges like dryness or breakage, and selecting the right products for your unique hair type and porosity.
  • How do I know which session is right for me?
    Each session is designed to address specific hair care needs. Visit Our Services page for detailed descriptions on each session.
  • Do I need to prepare anything before my consultation?
    Yes, you will need to answer a short questionnaire when you book your session to help us understand your hair history and current concerns. You are also welcome to take notes of certain points you'd like to discuss.
  • What makes your consultations unique?
    We focus exclusively on type 4 hair, offering expert advice that’s tailored to your hair’s texture, porosity, and unique challenges. Our holistic approach combines education, actionable tips, and emotional support for your natural hair journey.
  • How do I contact you for additional questions?
    You can reach us via our Contact Us page.
  • How do I book a session?
    Booking is simple! Visit Our Services , select your preferred session, and choose a time that works for you.
  • Can I reschedule or cancel an appointment?
    Yes, you can reschedule or cancel up to 24 hours before your session. Please check our Cancellation Policy for more details.
  • Are your consultations virtual or in-person?
    All consultations are conducted virtually, so you can enjoy personalised support from the comfort of your home.
  • Can you recommend specific products for my hair?
    Absolutely. We provide personalised product recommendations based on your hair’s needs, type, and porosity.
  • Do you offer help with transitioning or big chops?
    Yes, we offer tailored sessions for transitioning hair care and big chop planning. Check out The Big Chop Consultation for more details.
  • What if I don’t know my hair’s porosity?
    No problem! You can find a guide on how to conduct a simple at-home tests in our blog.
  • What are the prices for your sessions?
    Our session prices vary depending on the type and duration. Check Our Services page for up-to-date pricing details.
  • What payment methods do you accept?
    We accept payments via major credit/debit cards, Apple Pay and Google Pay
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